服務條款
歡迎使用Soultime Wellness。當您訪問或使用我們的網站 https://soultimewellnesses.com/ 時，即表示您同意遵守本服務條款。請仔細閱讀以下條款。若您不同意，請勿使用本網站及其相關服務、內容或應用程式。我們保留隨時修改這些條款的權利，您繼續使用本網站即代表您接受這些變更。建議您定期查看這些條款以了解任何更新。您使用本網站亦受我們的隱私政策約束，該政策已通過引用併入本文。
您同意遵守所有適用的法律法規。我們努力提供準確可靠的信息，但不保證本網站上任何資訊或材料的完整性或準確性。您使用本網站上的任何資訊或材料均須自負風險。我們不對因使用本網站而導致的任何直接、間接、偶然、後果性或懲罰性損害承擔責任。
您同意賠償並使Soultime Wellness及其關聯公司、高級職員、董事、員工和代理人免受因您使用本網站或違反本服務條款而引起的任何索賠、責任、損害、損失或開支（包括合理的律師費）。
本服務條款受Soultime Wellness所在司法管轄區的法律管轄並依其解釋，不考慮其法律衝突條款。任何因本服務條款引起或與之相關的爭議，應根據美國仲裁協會的規則通過具有約束力的仲裁解決。
使用我們的網站，即表示您確認已閱讀、理解並同意受本服務條款的約束。如有任何疑問，請通過 soultimewellnesshk@gmail.com 與我們聯繫。
更改及取消條款
取消/改期（活動除外，不設取消或改期）
| 情況 | 用戶方處理 | 嚮導方處理 |
| 用戶於開始時間24小時或之前取消 | 扣除交易費後全額退款 | 是次預約不獲任何費用或佣金 |
| 用戶於開始時間24小時或之前更改 | 免費更改 | 按照更改後的新預約 計算月度預約收入 |
| 用戶於開始時間前24小時內取消/更改 | 不獲退款 | 按照是次預約 計算月度預約收入 |
| 用戶無故缺席(No-show) | 不獲退款 | 按照是次預約 計算月度預約收入，在後台標記「no-show」 |
| 嚮導於開始時間24小時或之前取消/更改 | 取消：扣除交易費後全額退款 更改：免費更改 | 沒有費用，如果多次取消/更改，平台可能依次數與嚴重程度採取第5.3所列的違規處理 |
| 嚮導於開始時間前12-24小時內取消/更改 | 平台向嚮導收取罰款(是次預約金額的5%)，平台亦可能依照次數與嚴重程度採取其他第5.3所列的違規處理 | |
| 嚮導於開始時間前4-12小時內取消/更改 | 平台向嚮導收取罰款(是次預約金額的8%)，平台亦可能依照次數與嚴重程度採取其他第5.3所列的違規處理 | |
| 嚮導於開始時間前0-4小時內取消、改期或無故缺席 | 平台向嚮導收取罰款(是次預約金額的10%)，平台亦可能依照次數與嚴重程度採取其他第5.3所列的違規處理 | |
| 用戶/嚮導因突發、緊急、不可抗力因素 (例如是疫情、天災、政府禁令及其他非雙方可控制事件等) 而取消/更改/缺席 | 1）盡早通知對方2）出示相關證明給予平台，平台會酌情處理 | |
Terms of Service
Welcome to Soultime Wellness. By accessing or using our website at https://soultimewellnesses.com/, you agree to comply with these Terms of Service. Please read the following terms carefully. If you do not agree, please refrain from using our website and its related services, content, or applications. We reserve the right to modify these terms at any time, and your continued use signifies acceptance of any changes. We recommend reviewing these terms periodically for updates. Your use of our website is also governed by our Privacy Policy, which is incorporated herein by reference.
You agree to comply with all applicable laws and regulations. While we strive to provide accurate and reliable information, we do not guarantee the completeness or accuracy of any information or materials on our website. Use of any information or materials is at your own risk. We are not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of the website.
You agree to indemnify and hold Soultime Wellness, its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the website or violation of these Terms of Service.
These Terms of Service are governed by the laws of the jurisdiction where Soultime Wellness is based, without regard to conflict of law provisions. Any disputes arising from or related to these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
By using our website, you confirm that you have read, understood, and agree to be bound by these Terms of Service. For any questions, please contact us at soultimewellnesshk@gmail.com.
Cancellation and Modification Terms
Cancellation/Modification:
| Situation | User Handling | Guide Handling |
| User cancels 24 hours or more before the start time | Full refund after deducting transaction fees | No fees or commissions for this appointment |
| User modifies 24 hours or more before the start time | Free modification | Monthly appointment revenue calculated based on the modified appointment |
| User cancels/modifies within 24 hours of the start time | No refund | Monthly appointment revenue calculated based on this appointment |
| User no-show | No refund | Monthly appointment revenue calculated based on this appointment, marked as “no-show” in the system |
| Guide cancels/modifies 24 hours or more before the start time | Cancellation: Full refund after deducting transaction fees Modification: Free modification | No fees; repeated cancellations/modifications may lead to penalties as outlined in Section 5.3 based on frequency and severity |
| Guide cancels/modifies within 12-24 hours of the start time | Cancellation: Full refund after deducting transaction fees Modification: Free modification | Platform charges the guide a penalty (5% of the appointment amount); additional penalties as per Section 5.3 may apply based on frequency and severity |
| Guide cancels/modifies within 4-12 hours of the start time | Cancellation: Full refund after deducting transaction fees Modification: Free modification | Platform charges the guide a penalty (8% of the appointment amount); additional penalties as per Section 5.3 may apply based on frequency and severity |
| Guide cancels, modifies, or no-shows within 0-4 hours of the start time | Cancellation: Full refund after deducting transaction fees Modification: Free modification | Platform charges the guide a penalty (10% of the appointment amount); additional penalties as per Section 5.3 may apply based on frequency and severity |
| User/Guide cancels/modifies/no-shows due to sudden, emergency, or force majeure events (e.g., pandemics, natural disasters, government orders, or other uncontrollable events) | 1) Notify the other party as soon as possible 2) Provide relevant proof to the platform, which will handle the case at its discretion | 1) Notify the other party as soon as possible 2) Provide relevant proof to the platform, which will handle the case at its discretion |